Hiver

company

About

Hiver is an email collaboration platform that helps teams deliver fast and empathetic customer service.

Details

Last Funding Type
Debt Financing
Last Funding Money Raised
$4M
Industries
Collaboration,Enterprise Software,Messaging,Project Management,Software
Founded date
Jul 1, 2011
Number Of Employee
101 - 250
Operating Status
Active
Legal Name
Grexit, Inc.

Hiver transforms Gmail into a collaboration platform by enabling teams to easily manage shared email accounts, like support@. Based out of Bangalore and San Jose, Hiver has over 1,500 customers across 30 countries, including Hubspot, Harvard University, Vacasa, Canva, and Shutterstock. To learn more, visit https://hiverhq.com/Hiver is a small team, solving a large problem for a huge number of businesses.

Hiver's platform allows teams with shared inboxes to assign each email as a task, give it an owner and a status, leading to greater transparency and accountability. Teams can also automate tasks like assigning emails from a specific customer to a particular agent. Hiver's Notes function provides an activity log right next to the email thread, showing who worked on the assigned task, what action they took, and shows any discussions around the action. Using Collision Alerts, teams have a simple way to prevent multiple teammates from replying to the same email. Insights into team performance can also be viewed to see who's doing well and who needs coaching to do better, including metrics like average time to reply and the average time to close an email.

Hiver's enhanced platform is available now. For a 14-day free trial, please visit: hiverhq.com/signup

Funding Rounds

Number of Funding Rounds
Total Funding Amount
4
$30M
Hiver has raised a total of $30M in funding over 2 rounds. Their latest funding was raised on Mar 7, 2022 from a Series B round.
Announced Date Round Money Raised Number of Investors Lead Investors Post Valuation
Mar 7, 2022 Series B $22M 4 K1 Investment Management, LLC Detail
Feb 11, 2021 Debt Financing $4M 3 Mars Growth Capital Detail
Oct 20, 2018 Series A $4M 3 Kae Capital
Kalaari Capital
Detail
Nov 1, 2011 Pre-seed 3 Detail

Employee Profiles

Number of Employee Profiles
3
Hiver has 3 current employee profiles, including Executive Niraj Ranjan Rout
Executive
Executive