Kustomer

company

About

Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.

Details

Last Funding Type
Series C
Last Funding Money Raised
$35M
Industries
CRM,Customer Service,Enterprise,SaaS,Small and Medium Businesses,Software
Founded date
Aug 14, 2015
Number Of Employee
101 - 250
Operating Status
Active
Legal Name
Kustomer Inc.

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. It scales to meet the needs of any contact center and business by unifying data from multiple sources, enabling companies to deliver service and support through a single timeline view. Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, Glossier, Sweetgreen, Away, Rent the Runway, and UNTUCKit.

The company was founded in 2015 and is headquartered in New York.

Funding Rounds

Number of Funding Rounds
Total Funding Amount
6
$173.50M
Kustomer has raised a total of $173.50M in funding over 2 rounds. Their latest funding was raised on Dec 4, 2019 from a Series E round.
Announced Date Round Money Raised Number of Investors Lead Investors Post Valuation
Dec 4, 2019 Series E $60M 3 Coatue Detail
May 29, 2019 Series D $40M 2 Tiger Global Management Detail
Jan 24, 2019 Series C $35M 6 Battery Ventures Detail
Jun 15, 2018 Series B $26M 9 Redpoint Detail
Sep 27, 2016 Series A $10M 7 Canaan Partners Detail

Investors

Number of Lead Investors
Number of Investors
7
13
Kustomer is funded by 13 investors. Coatue and Battery Ventures are the most recent investors.
Investor Name Lead Investor Funding Round
Coatue Yes Series E
Battery Ventures Series E
Tiger Global Management Series E
Boldstart Ventures Series C
Canaan Partners Series C
Cisco Investments Series C
Redpoint Series C
Social Leverage Series C
BoxGroup Series B
George Hu Series B

Employee Profiles

Number of Employee Profiles
17
Kustomer has 17 current employee profiles, including Employee Donald Tucker
Employee
Executive
Executive
Employee
Board member

Acquisition

Kustomer has acquired 1 organizations. Their most recent acquisition was Reply.ai on May 14, 2020. They acquired Reply.ai for 0.

Date Company Name
Industry Acquisition Type Price
May 14, 2020 Reply.ai
Artificial Intelligence acquisition Detail