Overview

Gender

male

Charlie Isaacs has a track record of R&D leadership, starting with GTE (Verizon) where he served as VP of Engineering/Operations and headed a group of over 200 engineers working on Government and commercial applications. Following GTE, Mr. Isaacs held R&D leadership positions at Answer Systems (acquired by Computer Associates), Broad Daylight (sold to Primus Knowledge, then ATG and then Oracle), and CTO and CCO at Kana Software, Inc. and then Alcatel-Lucent/Genesys Global Innovations Group where he filed several Mobile patents and guided several Customer Service applications. Charlie joined Salesforce in 2012 and is VP and CTO for Customer Connection. Charlie’s primary role is to incubate IoT projects for Salesforce Customers; he evangelizes and speaks worldwide about IoT and Customer Service.

Mr. Isaacs holds a B.S. degree in Electrical Engineering from the University of California at Santa Barbara and an MBA from California Lutheran University.