Overview

Gender

male

John Laino is the VP of Customer Success Management at ServiceTitan in Glendale, CA. With over 20 years of technology and relationship management expertise, he specializes in optimizing customer experience and fostering long-term relationships.

Most recently, John led the Enterprise Account Management team at ZipRecruiter. He took on that role after being part of the leadership team at Velocify in El Segundo, a vertical SaaS company that was successfully acquired in October 2017. During his 3 years at Velocify, John drove the evolution of the Account Management & Customer Success organization that resulted in higher customer adoption of the solution, reduction in churn, and greater productivity for the team.

Prior to ZipRecruiter and Velocify, John held various roles in Sales Operations, Services, and Account Management at NetApp, Cisco Systems, XM Sirius Satellite Radio, and Accenture. He has a degree in Economics from the College of William and Mary in Virginia.

Originally an East Coaster, John moved to Northern California in 2002 and landed in Los Angeles in 2014. In his spare time, John likes to go for a run along the beach, jump on his bike for a ride, or take on another home renovation project that usually goes over budget.