Overview

Gender

male

Investor Type

Angel

Jon Herstein is an SVP, Customer Success and Chief Customer Officer at Box, guiding the client services, technical support, and implementation teams. Box has a fast-growing customer community, and Jon works to ensure that all of Box's Enterprise and Business customers are phenomenally successful.

Jon brings more than 20 years of experience in technology-related services to Box and has worked with some of the biggest names in the tech world, including Accenture, Informatica and most recently NetSuite, where he served as VP of Professional Services for North America and EMEA. Jon was a Steering Committee Member for a number of NetSuite's most important customer implementations and was also a member of NetSuite's Operating Committee. Before NetSuite, Jon led the turnaround of Informatica's European consulting practice during a multi-year expatriate assignment, which eventually led to a 65% jump in revenue.

Jon received his BS in Computer Science from University of Maryland, College Park, where he graduated with honors.